Shipping

Can I change the delivery address after the package is sent?

Please contact customer service if you want to change the address. We will try to help you with that. Customers need to pay an extra $20 per item for changing their address.

 

Do You Ship to Alaska and Hawaii?

No, currently, we are only capable of shipping to the Contiguous United States.

 

How long should it take for my HeyBike E-bike to arrive?

In-stock orders typically ship within 1-3 business days, unless otherwise noted on the product page. Please allow 2~8 business days for your shipment to arrive at your address. For pre-orders, please refer to the shipping date on the product page. A shipping confirmation email will be sent to your email once the order has shipped.

 

Do you provide expedited shipping or delivery?

Currently, we are only able to offer standard shipping services to our United States customers. If you are in need of any order or delivery adjustments, please contact: [e-mail]

 

I need to make changes to my delivery. Who do I contact?

If you need to make changes to your delivery, please contact: [e-mail]

Why does it show my package has been delivered while it hasn't?

Packages might be delivered to your front door or signed by your neighbors. We suggest you check with your neighbors first. Or you can check with the shipping company with your tracking number. If possible, please check and provide us with your surveillance video which may help us solve the problems.

What if my package was lost during the shipment?

We will contact FedEx and ask them for a reply, while you can also submit a dispute to FedEx or Amazon with your tracking number. If the package is lost, we will send a new one for you.

What if the package is broken/the item scratches when arrived?

Due to FedEx's failure to deliver the bike as required during transportation, parts of the wear and scratch may cause by the parts crashing together, although we have packed all the parts to prevent these situations as much as we can. Please send us the related pictures or videos which would help us check the condition and solve the problems.

If there are any other questions, please feel free to contact us. we will try our best to ensure your satisfaction with our services: [e-mail]

#shipping #heybike