What Payment Methods Do You Accept?
Currently, we are able to securely process payments from American Express, Discover, Diner’s Club, JCB, Visa, Venmo, MasterCard, PayPal, and Apple Pay thanks to secure payment processing from Stripe. Additionally, we have a financing partnership with Klarna. Be sure to choose Klarna at checkout to apply for financing options for your e-bike to pay over installments.
Do You Offer Financing?
You can have direct access to Klarna financing through our partnership with Klarna. Now, you can pay for your next e-bike with installment payments after being approved for financing. Be sure to select Klarna at checkout and you will be taken to their secure payment process.
I ordered two items, why I have received only one?
Because the shipment weight is overweight, we usually ship them separately. So both reach at different days and times. Please don’t panic and just keep tracking the item in your orders window or your email. If you still can not find it please contact us.
How do I change or cancel my order?
How do I change or cancel my order? Please contact us before it is shipped. Please note that we CANNOT change or cancel orders which have been shipped out. And if you need and confirm to cancel the order before ship, 5% of the order total amount will be deducted as a processing fee.
If you want to cancel an order that has already been shipped out, please contact us when you receive the package, then we will create a return label for you to return. And we will charge a $ 200 shipping charge per item and issue a refund after the package is returned to us.
If you want to cancel an order that has already been shipped out, please contact us when you receive the package, then we will create a return label for you to return. And we will charge a $ 200 shipping charge per item and issue a refund after the package is returned to us.
My code is not work
If you got a code from YouTuber or another website, the discount code has a validity period, usually one month. Unfortunately, you can only buy the product at the original price
Why does the coupon code doesn't work?
If your coupon code does not work, it is most likely to be out of date. Kindly please use the coupon within the period of time for its use.
If there are any other questions, please contact us. we will try our best to ensure your satisfaction with our services: support@heybike.com
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