How to assemble the bike?
The bikes are shipped mostly assembled. They do not need to be assembled at a bike shop upon arrival.You can check the assembly video on Heybike.com or YouTube.
Our manual also has installation instructions, you can install according to it.
For Mars, kindly check the video: https://youtu.be/AwHQkQN2RNs
How can I safely clean my HeyBike E-Bike?
The first essential step is to remove the battery. After that, you can hose the frame, wheels, and tires while using soap to clean off dirt and grime. For electrical parts and the battery casing, we recommend using a wet cloth to safely clean those pieces. Let the bike dry completely before placing the battery back in the holster.
What is the best way to lock my E-Bike?
In order to lock your HeyBike e-bike safely and in a protected environment, we recommend using a heavy-duty cable, chain, or d-lock. All of these methods will keep your bike safe if locked properly to a fixed object.
Is my HeyBike E-Bike waterproof?
All HeyBike E-bikes are water-resistant. You can ride in wet conditions, but we strongly recommend that you do not ride in rainy or overly wet environments to protect the bike and to ensure rider safety.
What can I do if the seat is too high for me?
1. Adjusted the seat to the lowest level
2. You can replace a standard seat (without suspension) so as to reduce the height of another 1-2inch. Most normal bike seat posts can be used. If you don’t know which seat post should be ordered, please contact our customer service for help.
3. Kindly note that the original seat can be flipped over to make it easier to remove the battery.
Can I Ride My E-Bike Off-road?
Yes! The HeyBike Mars is designed specifically for off-roading. The fat tires and 500-watt battery will ensure that you are in control when taking to the trails. The HeyBike Cityscape is not designed for off-road use but can take on some light trails and grassy pathways.
How can I Turn off the Speed Limit?
Unfortunately, we currently don't have the option to turn off the speed limit because of the laws and regulations.
If there are any other questions, kindly please contact our customer support for help: support@heybike.com
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