How to operate the display?
For daily situations, you just need to select the power assist mode by the up and down button.
Switch the display information by POWER button such as TRIP ODO.
Long press the up button to open the display backlight.
Long-press the down button to enter walking mode
The display will not go to Mode 0
A Pedal-assist model can be set. For the personal setting, kindly check the "Personalized Setting" file from our File Download Page
Can my bike install a front or rear basket?
Currently, our bikes are not supported install front basket.
You can install a rear basket for the bike. You can buy it at a nearby bike shop or from our website.
The seat is too high for me
1. Adjusted the seat to the lowest level
2. You can replace a standard seat (without suspension) so as to reduce the height of another 1-2inch. You can buy a 28.6mm seat post and saddle from a local bike shop or online. Most normal bike seat posts can be used. If you don’t know which seat post should be ordered, please contact our customer service for help.
3. Kindly note that the original seat can be flipped over to make it easier to remove the battery.
My fender bent, what should I do for it?
Firstly, you should check whether the fender problem currently affects your riding.
During the long shipment, the fenders were tightly bound with the wheels. The fender, therefore, was easy to be deformed. But since fenders are made of ABS and PC materials, they can be flexible and adjustable. You can try to bend it back and re-install it. Here is the video for how to install it: Fender Installation
My charger heats up when charging, is this normal?
Our chargers are all original packs. Because its voltage is 48V, the temperature between 158℉-212℉ is normal when charging. You can try to measure the temperature of the charger. If the temperature you measured is over the normal range, we are willing to send you a new charger.
Issues about slide bar and battery base
The slide bar and battery base did not install properly may cause the bike battery to disconnect with the battery base and the slide bar to keep shaking.
If the bracket of the battery base slid up, and it wasn't allowing the battery to go down to make contact on the base. Then you can try taking a screwdriver to loosen the screw on the slide bar and adjust it, make sure it completely inserts and contacts the battery base, and then tighten it.
Here is the video about how to install the slide bar and the battery base: Slide bar and battery base installation
The bike drove forward violently after exiting the PAS mode
In this circumstance, we recommend you check the condition of the cable connectors we mentioned in Locate the cable connectors. Please unplug and check whether the conditions inside the connectors are clean and whether the pins are damaged. And then make sure the connectors are well connected.
If there there are any other questions, please contact our customer support: firstname.lastname@example.org
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