When you charging, please check the adjust the connections of the charger.
The normal situation is when you plug the charger into the outlet, the light on the charging turns green. When you plug the charger's adapter cable into the device, this light on the charging turns back to red.
The charger's light turns green, but the battery is not fully charged
You may need to check the fuse connection of the battery (shown below). Use a Phillips head screwdriver to carefully loosen the fuse cover, carefully remove the fuse from the battery and take a picture/video to our customer support
The battery is charged but the bike will not turn on when the battery is installed
You may need to check the fuse connection of the battery (shown below). Use a Phillips head screwdriver to carefully loosen the fuse cover, carefully remove the fuse from the battery and take a picture/video to our customer support
If there are any other questions, kindly please contact our customer support for help: support@heybike.com
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