Does My HeyBike E-Bike Come Pre-Assembled?
Your e-bike will arrive partially assembled. There are just a few pieces to put into place once you take the bike out of the box. For unboxing and setup instructions, please follow the guides on our YouTube Channel.
How old do I need to be to ride a HeyBike E-Bike?
In accordance with local US laws, HeyBike recommends that only riders aged 14 and above ride on our electric bikes. Be sure to check your local state e-bike laws to guarantee the age limit for e-bike riding.
Do I need a special license to ride an E-Bike?
HeyBike E-bikes are designed under US regulations. Therefore riders will not need any special license to ride our bikes. This is true only of HeyBike branded bikes and does not carry over to all other types of electric bikes.
How Long Should It Take to Fully Recharge the E-Bike’s Battery?
You should expect it to take anywhere between 6 to 9 hours for a full battery charge. Please note that there are varying times due to the internal battery balancing systems and can influence the duration of charging.
Can I ride my E-bike with a Passenger?
HeyBike does not recommend riding with more than one adult on the bike at a time. This ensures safer riding conditions as well as increased maneuverability and control for the rider.
Can I Ride My E-Bike Off-road?
Yes! The HeyBike Mars is designed specifically for off-roading. The fat tires and 500-watt battery will ensure that you are in control when taking to the trails. The HeyBike Cityscape is not designed for off-road use but can take on some light trails and grassy pathways.
May I Have a Test Ride/Have You Got Local Dealers which Provide Pre-sales and After-sales Service?
Unfortunately, we don't have test rides or local dealers currently.
If you want to know more about the bike, you can check some video reviews on YouTube. If you are not sure what do you want, please just contact us at support@heybike.com, and tell us your requirements, height, weight, and other information. We are willing to make suggestions for you. If you are worried about the after-sales service, most of the parts of Heybike are common with normal bicycles, you can find a bike repair shop in your local area, or it is also very easy to repair by yourself.
Can I Call You for Customer Service?
We currently do not provide a customer service number, but we would be willing to reply the most of your questions via email.
If there are any other questions, please feel free to contact us. we will try our best to ensure your satisfaction with our services: support@heybike.com
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