When error 24 occurred or the motor keeps noising. Please check the motor connector:
- Find out the motor connector. The motor cable is beside the motor and transmission gear, chasing which you could find the motor connector. You can also check the video: Locate the motor connector
- Unplug the connector and check the condition inside, whether the pins are in a good condition, it is clean inside.
- Check if the two arrows signed on the connector should be aligned and whether they are connected tightly.
If such a failure still occurs after the above processes, it may be due to the motor is broken instead of the controller, please contact us for help and send us videos or pictures which may help us to solve the problems: firstname.lastname@example.org
#error code 24 #heybike