2. Battery Maintenance

All Heybike e-bikes are equipped with advanced lithium batteries. Proper battery maintenance is necessary to ensure safety and optimal performance for longer riding time and distance.

(1) Please use the original battery pack, as using battery from other models or brands may pose safety risks.
(2) Do not touch the battery contacts. Keep them away from metal objects to prevent short circuits that could damage the battery or cause harm to users.
(3) Use the original power adapter to avoid potential damage or fire hazards.
(4) Improper disposal of used batteries can cause significant harm to the environment. Please follow local regulations for the proper disposal of used batteries.
(5) Always fully charge the battery after each use to extend the battery lifespan.
(6) Store the bicycle in a dry and cool place at temperatures between 50°F-77°F (10°C-25°C). Moisture in the environment can lead to condensation or water accumulation, which could damage the battery.
(7) Avoid fully depleting the battery during regular use. If the battery level is low, recharge it as soon as possible. If the bicycle is not in use, make sure to recharge it every month to extend its lifespan.

We are always glad and happy to help you. If you have any questions, please feel free to contact us at [e-mail].